Pep Boys Auto Parts & Service

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Opinions

• Alesia Shook

  Jul, 18 2018
  ★ ☆ ☆ ☆ ☆
  While out today with my family I got a nail in my tire. It was bad enough I could hear the air coming out of the tire. So it being 5:30 on a Sunday most places were closed. The only tire place we saw that was open was Pep Boys. We have never had any experience with this company but we needed to get it fixed or replaced fast before it did any damage. It was only a couple minutes from where we were so we rushed over there. We were informed when we got there that they closed in 15 minutes and a patch takes 30, so we needed to go somewere else. I have worked in retail for years and I understand that even after you close there are things that need to be done but I saw 3 employees standing around and maybe 3 cars in there! My car tire was clearly leaking air and could have caused even more damage with me driving around on it like that but they couldn't help us because they were closing soon. I will never give my buisness to a company who can't show a little compassion to people who need help. Thankfully we found Century Tires 2 minutes down the road who changed my tire in less then 10 minutes. We were completely done and leaving at 6:02.

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