Chapman BMW Chandler

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Opinions

• John Pedersen

  Sep, 25 2018
  ★ ★ ★ ★ ★
  New in town.....Needed warranty work on 2012 X5. Very accommodating with a loaner car and appears to have solved the problem, but not as diagnosed by my former dealer in Palm Springs. Car was exterior washed & vacuumed ....... Friendly service advisor Mike.
  
  This my 3rd time working with Chapman on servicing my 2012 BMW X5. I have been very satisfied with the service adviser Mike Reeves. He cares about the service provided to the customer. I winter in Arizona so this is my dealer when here. My last visit was to solve a small oil leak which appeared on my garage floor. I was nearing the end of my CPO warranty, so this needed attention. They thought they found the problem. A month & a half later I brought the X5 in to get the air bag recall fixed and the oil leak started again. Being out of the CPO warranty now, I'm not sure whether they will guarantee their attempt to solve this 1-1/2 month old problem. I do know, up to this time I have been satisfied with their service. This car has always been serviced by a BMW dealer. So this problem is a BMW quality problem. Hopefully this BMW dealer will assist in resolving it.

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