Apple Chandler Fashion Center

Images of Apple Chandler Fashion Center

Opinions

• Mustafa Bahar

  Aug, 09 2018
  ★ ☆ ☆ ☆ ☆
  Well, I don't know what's happening with the quality of Apple but obviously its employees are neither care about the standard of the Apple it represents nor worry about the consequences of their responses. I'll share with you why I'm going to switch to Pixel as of today.
  I happened to stop by this particular store today to replace my cracked screen. I was a "walk-in" so I was expecting to wait for a while. The gentleman told me "'to wait for about 20-30 min so one of the technicians can help. I wasted 20-30 min in the mall then came back but he asked me to wait extra 20 min. I said fine, and wasted 20 more. Then ,came back and this time the guy literally escaped to greet me instead another gentleman asked for help (so primitive). I explained my problem and he said if I can wait 20 more min. After a little argument, I was able to be "checked in". After that, I was helped and told that I can pick up my phone in about 3 hours. I had a meeting so I went there 5 hours later and this young woman whom -I'm pretty sure sneaked in by wearing that apple shirt- told me that they declined to fix it due to the fact that the parts are 3rd party. Now you might fairly ask "duh what did you expect? You used third party items?" Here is what I expect....
  - You don't send authentication messages to broken devices before I attempt to schedule a repair. I had to walk in because I was unable to do so which wasted my 1 hour before and 5 hours after they took the phone in.
  - Even though I told them I can't see anything on the screen you don't still ask my phone number to send me notifications.
  - Before I tell them anything, they already knew that my screen and battery was third party yet they still get my phone to repair. So, simply you could decline me before you make me wait for 5 hours.
  - You are one and only "Apple". you don't make people feel like they should be penalized for not using Apple care or repair. I never wanted to do so but a friend of mine dropped my phone and took it to take care of it. Once I noticed that he did somewhere else other than Apple, it was too late. I could've shared this story if you'd have cared but since you are way too busy to hire impatient, ignorant and somewhat some primitive people, you are missing the whole point
  - Now you're about to lose me, my soon to be wife and whoever I speak with since I volunteer for a community organization. In order to test this out, I'll give you a day to respond to this comment. If you guys act very extraordinarily and respond to me, I'll reconsider my solution. I'll even edit this post as well. Let's see how this goes.

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